General Business, Manufacturing, & Retail

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We listen

We'll help you find the right phone system that best fits your business, with options tailored to supporting your sales and service operations. This includes features that help you track which employees are in office, forward calls to cell phones or use your computer to place calls and view voicemail message. Your business is unique. Shouldn't your phone system adapt to your unique needs?

Call Center Services

Our phone systems centralize inbound and outbound calls, faxes and even web/email functions, easily directing calls and other communications to the appropriate department or employee without missing a beat. Calls can be prioritized and routed within designated departments for the quickest possible call handling. Manager and supervisors will have up-to-the-second information about queues and agents' performance. A small or medium sized business can gain the same efficiencies and economies of scale as a Fortune 500 by using a Clearview Network phone system to centrally manage inbound and outbound communications to key departments and employees.

Cable Management and Implementation

The backbone of any communication system, whether voice or data, is the cabling plan. If you are investing thousands of dollars in new equipment designed to improve your company's productivity, you will want to pay attention to the quality of the cabling. Clearview Networks has a team of professionals ready to help who can offer hands-on cabling experience to insure your cabling infrastructure will support your voice and data network today and for years to come.

Presence Management

Do you wonder where your employees are? Presence Management will help you track which employees are at their desk, have stepped away or are not in the office. Presence Management can also forward calls and voice mails to cell phones when employees are on the road.

Portable Phones and Bluetooth Integration

Your employees don't have to be tied down to a desk phone. By pairing your in-house phone system with state of art portable phones and/or Bluetooth technology, we offer an integrated phone system package that provides cost savings and continuous phone connectivity for your staff.

Reception - Overhead Paging

Your receptionist can easily park calls and page staff members with overhead paging or with paging via the phones. A new phone system that is properly programmed can actually reduce the need for paging thereby reducing the overall noise level in your office. We can employ the use of professionally pre-recorded message such as "Important Customer Holding for Customer Service" which improves the overall efficiency of and professionalism within your organization.

Reception - Operator Console

Our operator console is easy to program and easy to use. Incoming and outgoing calls, plus many of the systems' features, are managed at the station via a desktop PC screen. The Caller ID of held calls is displayed for easy identification and your receptionist can easily see on a computer screen who is on the phone and who is in "do not disturb."

Management - Call Recording and Reporting

Whether inbound or outbound, our call recording services allow you to easily monitor for quality assurance, without disrupting the normal flow of business. And, with the vast array of management reports that are available, owners and managers will have information and tools available that will help staff the business to meet customer demand and improve sales.

Carrier Services

We partner with the best carriers to provide local, long distance and internet services that offer the most reliable level of service at the best possible cost. The partners we have selected are respected for their innovative services and unsurpassed customer service. We'll help you select the carrier ideally equipped to support your unique business needs.

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