- Service and parts department
- Phone System
- Sales Floor - Presence Management
- Sales Floor - Portable Phone
- Overhead Paging
- Reception - Operator Console
- Sales - Advertising report
- Management - call recording
- Carrier services
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Your Safety Net
Our phone systems will direct incoming calls to the right person, quickly, while providing you with statistics on how well your staff is answering the phone. Finally, there is a phone system you can use to manage your business.
Clearview Networks knows how important Service and Parts revenue is to the bottom line. We work with your department heads to manage incoming calls so that customers can easily make appointments for service or find out if their car is ready for pickup. We can direct calls from your wholesale parts customers to where they need to be on the first ring, and not make your valuable customers wait until the operator can page someone to take the call.
Clearview Networks easily installs and maintains quality telephone systems that provide our customers with the most current, reliable technology. By integrating your new phone system with staff computers, we make incoming calls easy to track. For example, sales staff can review call history at a glance to quickly find the phone number of a prospect that called yesterday, while parts and service staff can easily view incoming calls and messages from suppliers.
Do you wonder where your sales people are? Presence Management will help your receptionist and sales manager easily monitor the location of your sales staff whether employees are at their desk, walking the showroom, on the lot, or taking a customer for a test drive. Presence Management can also forward calls and voice mails to cell phones and computer screens when employees are away from the desk.
Keep contact with employees while providing mobility throughout your facility with our long range cordless handsets. In addition, by pairing your in-house phone system with a compatible cell phone service, we offer an integrated phone system package that provides cost savings and continuous phone connectivity, whether your employees are in the showroom or on the lot.
Your receptionist can easily park calls and page staff members with overhead paging or with paging via the phones. A new phone system that is properly programmed can actually reduce the need for paging, thereby reducing the overall noise level in the showroom and in your staff offices. Using professionally pre-recorded messaging such as "Important Customer Holding for the Service Department" can improve the overall customer perception of your organization.
Our operator console is easy to program and easy to use. Incoming and outgoing calls, plus many of the systems' features, are managed at the station via a desktop PC screen. The Caller ID of held calls is displayed for easy identification and your receptionist can easily see on a computer screen who is on the phone and who is in "do not disturb."
Clearview Networks offers a variety of management tools to help you manage your business, including a customized report that helps you track the number of calls you receive on your advertisements. If you run a TV ad on Saturday, you will know on Monday morning how many people called your dealership when they saw that ad. And, in some cases, you can even listen to a recording of the call and hear how well your sales person turned that call into a sale.
Whether inbound or outbound, our call recording services allow you to easily monitor for quality assurance, without disrupting the normal flow of business.
We partner with the best carriers to provide local, long distance and internet services that offer the most reliable level of service at the best possible cost. The partners we have selected are respected for their innovative services and unsurpassed customer service. We'll help you select the carrier ideally equipped to support your unique business needs.